Serenysis support team

A team of 15 IT experts at the service of our customers

With over 15 years' expertise in IT infrastructures, the Serenisys team of engineers and technicians carries out infrastructure audits and designs technical solutions.

Serenisys support team

Our IT experts master the entire production chain


Processing and storage servers,

Backups and service continuity,

System software and middleware administration,

Supervision of physical and virtual infrastructures,

Application software.

The support department offers, installs, manages and supervises secure private cloud solutions at all levels.

Serenisys teams ensure continuous safety

With a team ofsome fifteen engineers and technicians, Serenisys' support service provides you with the security of monitoring all the components of your information system, whether hardware, virtual or software.

This monitoring-based surveillance is customer-specific and independent of hardware, virtualization tools: Xen, VMware, HyperV, etc., software under all OS types: Windows, iOS, Linux Debian or others, as well as common databases: Oracle, MySql, Sql Server, MongoDB, etc.

Serenisys ensures the maintenance of your information system in operational condition (MCO ), in compliance with the service level agreement (SLA) you have contractually defined.

The Support service is calibrated for maximum reactivity, 24 hours a day, 7 days a week.


of experience


Data centers
in Île-de-France




physical and virtual servers


terabytes of
secure data

From experts to help you deploy your cloud :

Anticipate and prevent potential problems,

Always improving processes and tools,

Supporting you and answering your questions,

Intervene in less than 4 hours in the event of a problem (operational monitoring) or migration.

Visit benefits Serenisys support

Serenisys dedicates a single technical contact for all its IT infrastructure services to each project.

We provide technical support for private cloud hosting in France, tailored to your needs and activities.

This support enables us to provide on-call operations 24 hours a day, 365 days a year, as well as support for local infrastructures and your users.

All customer requests taken by phone and e-mail are tracked in a dedicated software application for personalized follow-up.

Our commitments

Serenisys technical support

Technical assistance



Customer-defined service


Serenisys expert engineers

15 experts

Single contact

A single point of contact

They talk about it better than we do...

We've been enjoying the Serenisys solution as a whole for the past 10 years, in particular the great flexibility of the private cloud, the power of centralized messaging with direct access to archives for searches enabling instant responses.
We benefit from high system availability, with excellent server access response times , even abroad. We benefit from good information on storage limit monitoring, good monitoring of application and system software, and good synchronization of e-mails and agendas on mobile devices.
What's more, the Serenisys team is always on hand with an efficient, personalized hotline.

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Gérard Pelissier, Chairman - KNS Lease

Gérard Pélissier

Chairman - KNS Lease

We chose Serenisys almost 5 years ago. We chose to equip as many users as possible with robust, space-saving mini-workstations. This enables us to secure the company's data, particularly in terms of storage, as no data is stored on the workstation. Users work directly on the server, which facilitates document sharing and significantly reduces file duplication . So there's no unnecessary data storage.
We no longer have to worry about backups or system software updates.
The mailbox management system offers excellent synchronization of mobile email and calendars. Serenisys Support manages the entire IT infrastructure - networks, private cloud servers, user workstations, printers, etc. - which is a plus.

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Jean-Christophe Sabot, General Manager - Paris Traiteurs

Jean-Christophe Sabot

General Manager - Paris Traiteurs

For 4 years now, we've been relying on Serenisys for its services. We needed to secure our data, a high-speed, secure Internet connection and a secure telephony solution.
The solution proposed by Serenisys was technically the best and financially the most appropriate. Serenisys' involvement in the installation process ensured greater network security. The RDP gateway solution made it possible to respond immediately to the need for teleworking, without having to modify the existing infrastructure.

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MR. B.B.

IT Manager - International architectural firm

Turnkey solutions for all corporate IT tools